Privacy statement

Vosschemie Benelux, further called VB, located Mechelsesteenweg 303 at 2500 Lier (Belgium), is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Claudia De Moor is the Data Protection Officer of VB and she can be reached at

Personal data that we process
VB processes your personal data because you make use of our services and/or because you provide these to us yourself. Below you will find an overview of the personal data that we process: - First and last name - Telephone number - E-mail address

Special and/or sensitive personal data that we process
Our website and/or service has no intention of collecting data about website visitors who are younger than 16 years old. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over the age of 16. We therefore recommend that parents are involved in the online activities of their children in order to prevent data being collected about children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.

For what purpose and on which basis do we process personal data?
VB processes your personal data for the following purposes: - To process your payment - To send you our newsletter - To be able to call you or send you an e-mail if this is necessary in order to be able to carry out our service - To offer you the possibility to create an account in our webshop - To deliver goods and services to you, e.g. your customer - VB analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.

Automated decision-making
VB does not make any decisions based on automated processing about issues that can (significantly) affect people. These are decisions made by computer programs or systems, without a human being (for example an employee of VB) being involved.

How long we keep personal data
VB does not keep your personal data any longer than is strictly necessary to realise the purposes for which your data is collected. We will retain personal data until you indicate that you wish to delete your account and order history. We retain data as long as necessary and legally required for proper administrative processing and for accountability purposes, such as for tax purposes.

Sharing personal data with third parties
VB only provides to third parties and only if this is necessary for the execution of our agreement with you or to meet a legal obligation.

Cookies, or similar techniques, that we use
VB uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. VB uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store any more cookies. In addition, you can delete all information previously stored using your browser settings. For an explanation, see: Cookies are also placed on this website by third parties. These are for example advertisers and/or social media companies. Below an overview: [For example: Cookie: Googly Analytics Name: _utma Function: Analytical cookie that measures website visits Retention period: 2 years ]

Viewing, adjusting or deleting data
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. You also have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by our company and you have the right to transmission data. This means that you can submit a request to us to send the personal data we have of you in our computer file to you or another organisation named by you. If you wish to exercise your right to object and/or right of data transfer or if you have any other questions/remarks about the data processing, please send a specified request to To make sure that the request for inspection is made by you, we ask you to send a copy of your identity document with the request. Please make sure that your passport picture, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) are blacked out in this copy. This is to protect your privacy. VB will respond to your request as soon as possible, but in any event within four weeks. VB would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Personal Data Authority.

How we secure personal data
VB takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via